“Because of smart routing and user-friendly user interface, we have the lowest handling time on socials, compared to all our other customer contact channels.”
IKEA, the originally Swedish company, has 315 branches worldwide. The company focuses primarily on furniture and home items that often have to be assembled by the buyer..
“By using Tracebuzz we have achieved growth in customer satisfaction on our social media platforms.”
The annual turnover of bol.com shows a strong growth. This naturally has an effect on the amount of customer contacts. However by continuing with technical solutions...
“Rabobank receives more and more questions from customers via social media. That requires a higher level of webcare, which is achieved by keeping employees involved and using the right tooling.”
Rabobank is a cooperative bank with a mission. Together with customers, members and partners, they are committed to a stronger living environment and to today’s major societal challenges.
“Parley, the messaging solution from Tracebuzz is our most secure communication channel and has a huge scale advantage for the service desk. We help more customers with the same team size through the strategic use of messaging!”
Knab, a fairly young online Dutch bank. Already with 175.000 customers already very well-know in the Netherlands. Last year, Knab chose to use Parley messaging.