Social media such as Facebook, Twitter, and Instagram can no longer be ignored and have a relevant position in our society. Therefore these channels are relevant to your organization. Your customers are also represented on these platforms, so it is important to monitor online conversations. Tracebuzz provides effective solutions for online media monitoring and real-time web care. Want to see more of our software?
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Lauren Weijers - IKEA
Elmer Hiemstra - bol.com
Roberto Houwelingen - Albert Heijn
Not so long ago, it was thought that automation would take jobs away at customer contact centres. But the opposite is true. Never before have there been so many people at work and the demand for new people has been so high. Technical solutions can help relieve the pressure on your employees..
At Tracebuzz we work hard to improve our software. We do this together with our customers and partners. Because we feel passion for the topic of customer contact, we are well informed in this market. We would like to share this knowledge fo you to get started. For example, we regularly write whitepapers that can be downloaded for free from our website. Would you like to download our whitepapers? Click here to download our free whitepapers.