We’re super excited to announce that over the past months, we have been working hard on building a completely new “engine” for our engagement inbox. We have now reached the point where we can start with user testing.
As one of our users we want you to be one of the first to know about some of the new possibilities:
- Messages will be loaded in realtime, without a page refresh needed
- The brand new engagement inbox is built for teams. e.g. Agents can easily see who’s working on a conversation in realtime.
- The conversation view is completely redesigned for a more efficient handling of the conversations.
We will start with user testing, in phases, this week and expect to offer these functionalities to all our customers by this summer. More info to come!