Webcare

Tracebuzz is the specialized customer contact solution for social media and messaging.

Lowest AHT

Compared to traditional customer contact channels such as call and e-mail, social engagement has a lower AHT in most organizations.

bol.com Elmer Hiemstra

"The switch to Tracebuzz has led to a lower handling time and higher customer satisfaction. Pure profit for both parties”

Easy to integrate

In the customer contact landscape, there is not a single integration we avoid.

Albert Heijn Roberto van Houwelingen

" By fully integrating with our CRM solution, we complete the customer communication image, route all channels effectively and report the activities of our service employees consistently."

User friendly

Through years of product development and listening to our end users, Tracebuzz is seen as a nice user-friendly solution to work in.

Rabobank Milou Emmerik

“After we switched to Tracebuzz, we work more efficiently and employee satisfaction has increased.”

App, Web & Social Media

Tracebuzz Connections

Chatbot & Conversational

Partners & Integrations

Telephony

Partners & Integrations

Customer Satisfaction Survey

Partners & Integrations

WFM

Partners & Integrations

CRM

Partners & Integrations

Other

Partners & Integrations